This customer experienced a roof leak, which damaged the ceiling, walls, and floor below. Once onsite, our crew extracted the water from the floor, removed the affected ceiling, and placed drying equipment. Removing non-salvageable materials such as the ceiling helps the overall drying process go faster. Materials that cannot be saved, if left in place, inhibit the drying process and can actually case more damage. SERVPRO of Lake County techs are trained to know when to remove materials and when to use in-place drying methods. The IICRC has set the industry standards and we follow those to ensure the quality of each job we oversee.